Terms and Conditions

Welcome to Monir Enterprise. By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General Information

Monir Enterprise operates as a supplier and retailer of electronics and home appliances in Bangladesh. These terms apply to all users of our website, showroom visitors, and customers purchasing products or engaging in any communication with us.

2. Product Information

We strive to ensure that all product details, specifications, and prices are accurate and up to date. However, we reserve the right to change product information, pricing, availability, and other related content at any time without prior notice.

3. Pricing & Payments

All prices listed are in Bangladeshi Taka (BDT).
Prices are subject to change without notice.
We accept payments via cash, mobile banking (e.g., bKash), and bank transfers (where applicable).
Full payment must be made before dispatch or delivery of any product.

4. Orders & Delivery

Orders can be placed through our showroom, phone, or official communication channels.
Delivery is available within specific regions, subject to availability and confirmation.
Delivery charges may apply based on location and order size.
Estimated delivery times are provided but not guaranteed.

5. Returns & Exchanges

We accept returns or exchanges within 3 days of purchase, only if the product is unused, in original packaging, and accompanied by proof of purchase.
Products with manufacturing defects may be exchanged after inspection.
No return or exchange is allowed for damaged products due to misuse or mishandling.
Refunds, if applicable, will be processed within 7 working days.

6. Warranty

Warranty terms vary by product and brand. Please refer to individual product pages or consult our sales team.
Warranty service is subject to the manufacturer’s policies and does not cover physical damage, misuse, or unauthorized repairs.

7. Privacy Policy

We respect your privacy. Any personal information shared with us (e.g., name, phone number, email) will be used solely for order processing, communication, or customer support purposes and will not be shared with third parties without consent.

8. Limitation of Liability

Monir Enterprise will not be liable for any indirect, incidental, or consequential damages resulting from the use of our website, services, or products. We aim to ensure satisfaction, but customers are responsible for using products as per instructions and warranty guidelines.

9. Modifications to Terms

We reserve the right to modify or update these terms and conditions at any time. Continued use of our website or services after changes constitutes acceptance of the updated terms.

10. Contact Information

For any queries regarding these Terms and Conditions, please contact us:

📍 Monir Enterprise
113–117 (1st Floor), Kaptan Bazar Complex (Bhaban-2), Nawabpur Road, Wari, Dhaka-1203
📞 Mobile: 01715-566896
☎️ Service Hotline: 02-47124900
📧 Email: saddam@monirenterprise.net